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FAQ
Frequently asked questions
General
Setting up FAQs
Delivery times at Cozonova vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and delivery can take from 5 to 10 business days. For more details about your specific order, please contact our customer support at suportecozonova.com.
At Cozonova, we offer various payment options for your convenience. You can pay for your purchases using major credit cards such as Visa, MasterCard, and American Express. Additionally, we accept PayPal for a quick and secure transaction. All transactions are processed securely to ensure the protection of your personal and financial data.
After making a purchase at Cozonova, you will receive a confirmation email with a tracking link. Simply click on this link to check the status of your order at any time. If you have any questions or do not receive the confirmation email, please contact our customer support at suportecozonova.com for assistance.
At Cozonova, we want you to be satisfied with your purchase. If for any reason you are not, we accept returns within 30 days of delivery. The product must be in its original condition and packaging. To initiate a return, please contact our customer support at suportecozonova.com for further instructions.
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